Refund policy

## Returns & Refunds

We want you to be happy with your order. Because many of our products are personalized or made to order, return eligibility depends on whether the item has been customized.

### Non-Personalized Items

We accept returns of eligible non-personalized items within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us at bluegrassmadecraft@gmail.com before sending the item back. If your return is approved, we will provide return instructions and the return address.

Items returned without prior authorization may not be accepted.

Unless the return is due to an error on our part, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

### Personalized & Custom Items

Personalized, engraved, custom-designed, and made-to-order products are final sale and are not eligible for return or exchange due to change of mind.

This includes products customized with names, text, logos, artwork, designs, or other customer-provided specifications.

Customers are responsible for reviewing all personalization information submitted with an order, including spelling, capitalization, names, titles, dates, logos, and other design details.

If we provide a design proof for approval, the customer is responsible for reviewing and approving the proof before production. Errors that were present in an approved proof are generally not eligible for a refund or free replacement.

### Our Errors, Damaged Items, or Defective Products

If your item arrives damaged, defective, materially different from what you ordered, or contains a personalization error caused by us, please contact us at bluegrassmadecraft@gmail.com as soon as possible.

Please include your order number and photos showing the issue.

After reviewing the issue, we may provide a replacement, remake, partial refund, or full refund as appropriate. If a return is required because of an error on our part, we will provide return instructions and cover the return shipping cost.

### Customer-Submitted Errors

We are not responsible for errors in personalization information submitted by the customer, including incorrect spelling, names, dates, wording, or customer-provided artwork or logos.

If you notice an error after placing your order, contact us as soon as possible. If production has not started, we may be able to make the requested change.

### Cancellations and Changes

Because personalized products may enter production shortly after an order is placed, cancellations or changes are not guaranteed.

Please contact us as soon as possible if you need to change or cancel your order. If production or engraving has already begun, the order may no longer be changed or cancelled.

### Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at bluegrassmadecraft@gmail.com.

### Questions

For any questions about returns, refunds, damaged items, or custom orders, please contact us at:

bluegrassmadecraft@gmail.com